AnsweringCall understoodIntent detected
01 — AI Agents
Scale your call capacity with results you can measure.
Your voice agent answers, qualifies, books appointments and updates your tools without breaks or waiting. Your teams focus on the conversations that genuinely require their expertise.
Pilot hypothesis not demonstrated to date: up to four times more useful conversations per hour than a comparable human baseline. This threshold is neither guaranteed nor achieved by default; it must be observed in your own pilot before it is used as a quantified commercial result.
- Designed for
- Call centers, customer service departments and sales teams
- Problem solved
- Unanswered calls, waiting times and repetitive tasks
- Main benefit
- More calls handled 24/7, with a seamless handoff to your team
- Available 24 hours a day, 7 days a week
- 24/7 inbound, outbound within the applicable framework
- Transfer to a human adviser
AI AGENT · ACTIVITYLIVE
QualificationNeed identifiedStructured information
ActionAppointment bookedSummary sent
WHAT YOU GAIN
Handle more calls without expanding your team.
Every scenario is built around your business, tone of voice and the actions the agent genuinely needs to perform.
Smart call handling
Immediate answers, need identification, information collection and routing to the right person.
Appointment booking
Calendar connection to offer an available time slot and automatically confirm the appointment.
Outbound qualification
Initial contact, accurate qualification and appointments passed to your sales team.
Natural conversation
A fluid dialogue that adapts to responses, handles interruptions and retains the context of the call.
Tailored scenario
Identity, questions, objections, transfer rules and qualification criteria adapted to your business.
Automatic call summary
Useful information, status and next steps are sent to your tools after every call.
Automated sales follow-up
After every call, AI can send the planned sales email and update your database or CRM with the outcome.
Conversation memory
The agent retrieves what was said during previous calls and resumes the conversation with the right context.
Follow up at the right time
AI can call a prospect back at the agreed time or leave a predefined voicemail message when they are unavailable.
USE CASES
Picture this solution in your business.
Three practical situations showing how this solution can meet your needs. Each use case is then tailored to your organization and rules.
USE 01
Service company · Inbound calls
A switchboard available day and night
- The need
- Prospects and customers call outside opening hours or while the team is already busy.
- The setup
- The AI agent answers 24/7, identifies the reason for the call, handles approved requests, takes a message or transfers the caller according to your rules.
- Target outcome
- Provide a consistent response and send qualified requests to the team with a €29 monthly plan + €0.50 per handled call.
USE 02
B2B sales team · Outbound prospecting
Prospect and book appointments automatically
- The need
- Salespeople spend much of their day trying to reach contacts who do not fit the target profile.
- The setup
- The AI agent calls the prospect list, identifies the decision-maker, presents the offer, handles initial objections, qualifies the need and books an appointment when the criteria are met.
- Target outcome
- Deliver more qualified conversations to salespeople for €49 per month + €0.15 per minute of use, then measure the cost per useful conversation, qualified lead and appointment.
USE 03
Company generating online enquiries · Inbound leads
Qualify and follow up new leads immediately
- The need
- Prospects who submit a form or respond to a campaign are not always called back quickly enough.
- The setup
- The AI agent calls the prospect back, confirms the need and organizes the next step: appointment, quote request or transfer to an adviser.
- Target outcome
- Reduce callback time and provide the team with qualified leads and a clear next action.
Illustrative use cases. Outcomes depend on each organization, configuration and operating conditions and are not guaranteed.
MEASURED AI PILOT
Prove performance before scaling.
The comparison is not based on an abstract promise. The pilot sets a comparable human baseline, shared metrics and a decision threshold before volumes are increased.
Useful conversations / hourQualified leads / hourAppointments / hourCost per outcomeTransfer rateRefusal rate
The up-to-4× threshold remains an unproven test hypothesis. It can only be retained after observation on a comparable list, target, scenario and measurement period.
- 01
Set a comparable baseline
Use the same audience, period, qualification rules and objective as the reference team.
- 02
Configure and test
Validate the script, AI disclosure, objections, transfers, exclusions and CRM updates on a limited volume.
- 03
Measure like for like
Compare attempts, useful conversations, qualified leads, appointments, transfers and refusals hour by hour.
- 04
Decide from the data
Scale only when the agreed cost per result, quality level and decision thresholds have been reached.
AI OR HUMAN?
AI handles volume. People retain high-value conversations.
The strongest setup does not oppose one to the other: AI handles repetitive, measurable tasks while your team focuses on empathy, negotiation and complex decisions.
| Criterion | Human team member | Vicitelecom AI agent |
|---|---|---|
| Availability | Working hours, breaks, annual leave and absences. | Immediate inbound answering 24 hours a day, 7 days a week. |
| Capacity | One active conversation per team member. | Multiple channels available according to the selected setup. |
| Example: 500 inbound calls / month | Variable cost based on salary, employment costs, recruitment, workstation and supervision. | €279 / month: €29 subscription + 500 × €0.50. |
| Example: 20 hours of telemarketing / month | 20 paid working hours, plus employment costs and supervision. | €229 / month: €49 subscription + 1,200 × €0.15. |
| Post-call follow-up | Notes, emails and CRM updates completed manually. | Email, summary, database update, voicemail and scheduled callback automated. |
| Complex conversations | Empathy, judgement, negotiation and unusual situations. | Qualification and approved scenarios, followed by a handoff according to your rules. |
Functional comparison and indicative simulations calculated only from the displayed subscription and usage rates. Telecom, setup, specific integrations and any applicable taxes are confirmed in the proposal and may change the total. Performance must be measured in a comparable pilot.
TEST THE AI AGENT
Try two conversations before deciding.
Two demonstrations let you test the experience immediately as both a customer and a prospect. Call the number for the scenario you want to try.
INBOUND CALL · RESERVATION
Book a table at a restaurant
Call as a real customer: choose a date, time and party size, then ask questions about the restaurant. The AI agent records and confirms the reservation.
TEST NUMBER+33377080259
Conversation errors may occur because this is only a test using a raw script that has not yet been optimized.
OUTBOUND CALL · B2B TELEMARKETING
Receive a sample office-cleaning sales call
Call the dedicated line: once connected, AI plays an outbound-call scenario, presents an office cleaning service, qualifies your needs and suggests an appointment.
TEST NUMBER+33270080238
Conversation errors may occur because this is only a test using a raw script that has not yet been optimized.
Illustrative demonstrations. Calls are used solely to discover the reservation and prospecting scenarios presented above.
BUILT FOR REAL OPERATIONS
AI handles the volume. People retain the value.
The AI agent is not intended to replace complex conversations. It absorbs repetitive requests, prepares the work and transfers situations that require a real decision.
- Immediate transfer to an adviser according to your rules
- Clear disclosure that the caller is interacting with AI
- Information already collected is passed to the adviser
- Scenarios to be tested in a pilot, then improved using completed calls
- Possible integration with calendars, CRM and telephony
PRICING
Two uses. Two simple prices.
Choose inbound call answering for your switchboard or outbound sales prospecting. The scenario and any integrations are defined with your team.
AI phone answering service
€29/ month
€0.50/ handled inbound call
Inbound call answering and handling 24/7, according to the scenario defined with your company.
Request a quoteAI telemarketing
€49/ month
€0.15/ minute of use
Outbound calls, qualification, follow-up and appointment booking, with performance measured against a comparable human baseline.
Request a quote- Switchboard available 24 hours a day, 7 days a week
- Inbound answering: €29 per month + €0.50 per handled call
- AI telemarketing: €49 per month + €0.15 per minute of use
- Tailored demonstration
- Scenario adapted to your business
- Email, summary, memory, database update and scheduled callback according to the scenario
- Pilot and success metrics agreed before rollout
- Setup and specific integrations confirmed in the quote
- Prices exclude any applicable taxes; tax treatment is confirmed in the proposal
BILLING DEFINITIONS
These definitions provide a clear commercial basis. The written proposal confirms the exact scope, thresholds and any project-specific costs before activation.
- Monthly subscription
- The €29 subscription provides access to the inbound AI phone answering service. The €49 subscription provides access to the outbound AI telemarketing agent. Variable usage is added each month according to the units actually recorded.
- Handled inbound call
- After the €29 subscription, a call is billed once at €0.50 when the AI agent answers and receives intelligible speech or an input confirming that the exchange has begun. Tests, technical failures, attempts without dialogue and repeats caused by a service incident are not billed.
- Telemarketing minute of use
- After the €49 subscription, each active campaign minute on one voice channel is billed at €0.15: dialing, attempts, conversations, qualification and summaries. Two concurrent channels consume twice the time. Pauses, initial setup and service-attributable interruptions are excluded.
- Telecom and setup
- Destinations, numbers, any launch fees and calendar or CRM connections are listed before activation so no cost remains implicit.
FREQUENTLY ASKED QUESTIONS
What you need to know about AI Agents.
The essential answers before requesting a demo or tailored quote.
Can the AI agent handle inbound and outbound calls?
Yes. The scenario can answer inbound calls, qualify outbound contacts, book appointments or transfer a conversation to an adviser.
Can it connect to our calendar or CRM?
Connections to a calendar, CRM or business tool can be reviewed during the discovery phase. Feasibility and cost depend on the available access.
What happens if a request is too complex?
Transfer rules are defined in advance. The AI agent can transfer the call and the information already collected to a member of your team.
How is the price calculated?
The AI phone answering service costs €29 per month, then €0.50 per handled inbound call, with 24/7 availability. AI telemarketing costs €49 per month, then €0.15 per minute of use. Specific integrations are assessed during the discovery phase.
What can AI automate after or between calls?
Depending on the scenario, it can send a sales email, leave a voicemail message, remember previous conversations, update your database or CRM, and call a prospect back at a precise time.
How is the hypothesis of up to four-times performance verified?
The up-to-four-times threshold is a commercial hypothesis that has not been demonstrated to date. Before rollout, a pilot defines the relevant metric — conversations, qualified leads or appointments per hour — together with a comparable human baseline and measurement period. The threshold is retained only if it is actually observed; results vary with list quality, audience, scenario and campaign conditions.
What rules apply to calls made by the AI agent?
The agent clearly states the commissioning company’s identity, the commercial purpose and that it is AI, and allows an immediate refusal. In France, automated B2C prospecting already requires prior consent; from 11 August 2026, prior consent becomes the broader rule for B2C telemarketing, subject to legal exceptions. Every campaign must use a lawful list, respect objections and follow the rules applicable to the audience and country called.
LET’S TALK ABOUT YOUR CALLS
Get a tailored recommendation and quote.
Tell us about your business, call volumes and organization. Our team will recommend the right mix of AI, Call Automation, cloud telephony and SIP Trunk.
- A 15-minute discovery call
- A solution sized to your agents and call volumes
- A detailed proposal with terms confirmed before activation