InfrastructureYour CRM connectedSecure authentication
04 — SIP Trunk & Telecom
Connect your existing platform to flexible SIP voice services.
Keep your current CRM or platform and connect it to SIP routes sized for your volumes. Channels and numbers scale with your campaigns.
- Designed for
- Call centers already equipped with a CRM, IPBX or business platform
- Problem solved
- Expensive or poorly sized telecom that must be replaced without changing tools
- Main benefit
- Scalable voice routes connected to your existing infrastructure
- Installation included
- Tailored DID offer
- Scalable channels
SIP · VOICE ROUTELIVE
TrunkChannels availableScalable capacity
DestinationCalls routedMonitored voice routes
WHAT YOU GAIN
Your infrastructure stays in place. Voice becomes simpler.
SIP Trunk is the direct solution for call centers that already use a CRM or telephony platform.
Connection to your tool
Connect your existing CRM, IPBX or platform without replacing your environment.
Scalable channels
Size capacity according to concurrent calls and the growth of your campaigns.
Telecom security
Authentication, supervision and rules adapted to your voice infrastructure.
Installation included
Our team supports configuration and service activation tests.
DID numbers
Use dedicated numbers to present, receive or distinguish your different call flows.
France, Belgium and Canada routes
France, Belgium, Canada and other destinations according to your requirements.
USE CASES
Picture this solution in your business.
Three practical situations showing how this solution can meet your needs. Each use case is then tailored to your organization and rules.
USE 01
Existing setup · CRM or IPBX retained
Modernize an existing phone system
- The need
- The company wants to replace traditional lines without abandoning compatible equipment or software.
- The setup
- The Vicitelecom SIP Trunk is connected to the existing infrastructure and tested with the current rules and numbers.
- Target outcome
- Keep the team’s habits and tools while moving to a more flexible telephone connection.
USE 02
Variable-volume campaign · Concurrent calls
Scale capacity for activity peaks
- The need
- Concurrent call volume changes from one campaign to another and available capacity can become insufficient.
- The setup
- Channels are sized for the expected peak and can then be added or reduced as activity changes.
- Target outcome
- Maintain the capacity you need without replacing the CRM or investing in oversized infrastructure.
USE 03
Multi-site company · Several numbers and destinations
Centralize numbers and communications
- The need
- Numbers, destinations and call flows are spread across several systems or providers that are difficult to manage.
- The setup
- Numbers and voice routes are combined in one SIP infrastructure, with dedicated DIDs for each activity.
- Target outcome
- Simplify inbound and outbound call management through one centralized telecom organization.
Illustrative use cases. Outcomes depend on each organization, configuration and operating conditions and are not guaranteed.
BUILT FOR REAL OPERATIONS
The right solution when you already have a CRM.
You keep your agents, campaigns and interface. Vicitelecom manages the telecom layer and helps you size it correctly.
- Compatible with platforms using the SIP protocol
- Add or reduce channels as activity changes
- Guided installation and testing
- Prepaid top-ups for budget control
PRICING
SIP Trunk rates by destination
Per-minute rates for France, Belgium and Canada. Channels, numbers, other destinations, volumes and any applicable taxes are confirmed in the proposal.
Calls to landlines
€0.0048/ minute
Rate to landline numbers in France.
Request a quoteCalls to mobiles
€0.0232/ minute
Rate to mobile numbers in France.
Request a quoteBelgium — landlines and mobiles
€0.0435/ minute
The same rate applies to landline and mobile numbers in Belgium.
Request a quoteCanada — landlines and mobiles
€0.02118/ minute
The same rate applies to landline and mobile numbers in Canada.
Request a quoteOther destinations
On request
Tailored pricing according to the country, number type and your volume.
Request a quoteConcurrent channel
€1.20/ month
Add the channels needed for concurrent calls.
Request a quoteAdditional DID
€5/ month
Add or change a DID number.
Request a quote- Trunk and installation included
- DID offer and quantity tailored to your requirements
- Prepaid top-ups of €200, €500 or €1,000
- Belgium and Canada at the displayed rates; other destinations on request
- Prices exclude any applicable taxes; tax treatment is confirmed in the proposal
BILLING DEFINITIONS
These definitions provide a clear commercial basis. The written proposal confirms the exact scope, thresholds and any project-specific costs before activation.
- Call minute
- The rate depends on destination and the billable duration of a connected call. Billing increments, inbound calls, special numbers and any connection fees are confirmed in the proposal.
- Concurrent channel
- One channel carries one active call at a time. The monthly amount depends on the number of channels reserved for your peak volume.
- DIDs and top-ups
- The quantity, type and availability of DID numbers are defined in a tailored proposal. Additional DIDs are monthly; prepaid credit validity, tracking and remaining-balance treatment are detailed before activation.
FREQUENTLY ASKED QUESTIONS
What you need to know about SIP Trunk & Telecom.
The essential answers before requesting a demo or tailored quote.
Can I keep my CRM or IPBX?
Yes. SIP Trunk is specifically designed for companies that want to keep their current tool and replace or supplement only the telecom layer.
How many channels do we need?
One channel corresponds to one concurrent call. Sizing therefore depends on the maximum number of inbound and outbound calls your team must handle at the same time.
What is included in the setup?
The trunk, installation and guided testing are included. The quantity and type of DID numbers are tailored to your requirements; additional channels and numbers are billed according to the proposal.
How are calls paid for?
Calls are prepaid through €200, €500 or €1,000 top-ups. France, Belgium and Canada rates are displayed on this page; other destinations are quoted on request.
LET’S TALK ABOUT YOUR CALLS
Get a tailored recommendation and quote.
Tell us about your business, call volumes and organization. Our team will recommend the right mix of AI, Call Automation, cloud telephony and SIP Trunk.
- A 15-minute discovery call
- A solution sized to your agents and call volumes
- A detailed proposal with terms confirmed before activation