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03 — Cloud Telephony
Cloud telephony built for your call center.
Whether your team is on site, remote or spread across several locations, agents keep their numbers, queues and supervision tools from any connected workstation.
- Designed for
- On-site, remote or multi-office call centers
- Problem solved
- Location-dependent telephony that limits how teams can be organized
- Main benefit
- Calls distributed and supervised from anywhere through one system
- Business phone numbers
- Call queues and rules
- Multi-site teams
CLOUD · CALL DISTRIBUTIONLIVE
QueueAgent availableSmart distribution
ContinuityExtensions connectedOn site or remote
WHAT YOU GAIN
A consistent caller experience, wherever your team works.
Cloud telephony simplifies call center organization without sacrificing management and supervision tools.
Queues and routing
Route each call according to time, department, availability or your business rules.
Supervision
Track availability, activity and call flows to manage call handling.
Multi-site organization
Bring together agents working in the office, from home or across several call center floors.
Business numbers
Assign numbers to teams, departments or campaigns and centralize their management.
Agent extensions
Each employee accesses their features and number from their connected workspace.
Business continuity
Your telephone organization remains accessible even when your team changes location.
USE CASES
Picture this solution in your business.
Three practical situations showing how this solution can meet your needs. Each use case is then tailored to your organization and rules.
USE 01
Multi-site call center · Distributed team
Bring several offices under one telephony system
- The need
- Each location uses separate lines, making it difficult to provide a consistent welcome and centralized supervision.
- The setup
- Numbers, queues and agents from the different sites are brought together in one cloud configuration.
- Target outcome
- Distribute calls between locations and manage the whole operation as one team.
USE 02
Hybrid team · Office and remote work
Keep the same business line everywhere
- The need
- Employees work from different locations and need to remain reachable under the company identity.
- The setup
- Each user accesses their business line from a connected computer or phone, in the office or remotely.
- Target outcome
- Give teams flexibility while preserving their numbers and telephony features.
USE 03
Business or call center · Business continuity
Keep answering during an office closure or outage
- The need
- An office closure, local outage or temporary relocation could interrupt inbound calls.
- The setup
- Calls are automatically redirected to another team, another site or connected employee extensions.
- Target outcome
- Maintain call handling and supervision even when the usual workplace is unavailable.
Illustrative use cases. Outcomes depend on each organization, configuration and operating conditions and are not guaranteed.
BUILT FOR REAL OPERATIONS
The right approach for a flexible, distributed call center.
This solution is for teams that want to professionalize call handling or enable several agents to work without relying on a phone system installed in one office.
- Agents in the office or working remotely
- Queues and time-based rules
- Numbers independent of location
- CRM API connection included from five users
- Progressive deployment according to agent count
PRICING
One clear license per user
The amounts below are monthly unit prices. The number of licenses, numbers and selected options determine the total confirmed in the proposal.
Pro license
€30/ user / month
The cloud telephony license for each user. From five users, the standard API connection to your CRM is included.
Request a quoteBusiness number
€5/ number / month
A dedicated business phone number.
Request a quote- Configuration reviewed with your team
- Deployment for one or several sites
- Standard API connection to your CRM included from five users
- Demo before implementation
- Prices exclude any applicable taxes; tax treatment is confirmed in the proposal
BILLING DEFINITIONS
These definitions provide a clear commercial basis. The written proposal confirms the exact scope, thresholds and any project-specific costs before activation.
- Pro license
- A €30 monthly Pro license gives one user access to the cloud telephony features included in the selected configuration. Options, limits and supervision functions are detailed in the proposal.
- CRM API included from five users
- From five active Pro licenses, the standard API connection to the customer’s CRM is included. Specific development, third-party modules, CRM licenses and work outside the standard connector are assessed separately.
- Business number
- The monthly price covers allocation of one number. Portability, number changes, special numbers and any administrative fees are confirmed before activation.
- Calls and equipment
- Licenses and numbers do not automatically include every call destination, hardware or headsets. Call rates, destinations and required equipment are listed in the quote.
FREQUENTLY ASKED QUESTIONS
What you need to know about Cloud Telephony.
The essential answers before requesting a demo or tailored quote.
Can agents work from several sites?
Yes. Cloud telephony can connect agents in the office, remotely or across several locations, subject to a suitable internet connection.
Can we keep our existing numbers?
Number retention or portability is reviewed with your team during implementation planning.
What is the difference between a number and a license?
The number identifies your business line. The €30 monthly Pro license gives one user access to cloud telephony features from their workstation.
Is integration with our CRM included?
Yes. From five users, the standard API connection to your CRM is included. Specific development, third-party licenses and custom adaptations are defined before rollout.
Is this solution suitable for a call center?
Yes. It is designed for teams that need queues, routing, supervision and a multi-site organization.
LET’S TALK ABOUT YOUR CALLS
Get a tailored recommendation and quote.
Tell us about your business, call volumes and organization. Our team will recommend the right mix of AI, Call Automation, cloud telephony and SIP Trunk.
- A 15-minute discovery call
- A solution sized to your agents and call volumes
- A detailed proposal with terms confirmed before activation