CampaignsCentralized managementInbound and outbound
02 — Call Automation
The control center for your call center.
Call Automation brings campaigns, agents, numbers, supervision and statistics together in an interface designed for teams handling high call volumes.
- Designed for
- Call centers, telemarketing teams and multi-agent customer service departments
- Problem solved
- Campaigns, agents and indicators scattered across several tools
- Main benefit
- Centralized management and a real-time view of activity
- Latest version of Call Automation
- Campaign configuration
- Technical support
CALL AUTOMATION · MONITORINGLIVE
TeamsAgents supervisedReal-time status
PerformanceIndicators availableCampaign analysis
WHAT YOU GAIN
Everything you need to manage, call and improve.
The platform is configured around your campaigns so your teams can become operational quickly.
Campaign management
Create, structure and monitor inbound or outbound campaigns from one interface.
Agent supervision
View your team’s status, activity and results in real time.
Operational statistics
Access the indicators you need to track volumes, contacts and performance.
Guided configuration
Our technicians configure your campaigns and support their launch.
Supervision interface
A clear view of your activity so you can react quickly when a campaign changes.
Number rotation and selection
Automatically rotate the presented numbers and use French 01, 02, 03, 04, 05, 09 or NPV numbers according to your campaign.
USE CASES
Picture this solution in your business.
Three practical situations showing how this solution can meet your needs. Each use case is then tailored to your organization and rules.
USE 01
Sales team · Multiple campaigns
Manage telemarketing from one screen
- The need
- Lists, scripts, agent statuses and results are scattered, slowing down daily monitoring.
- The setup
- Each campaign is configured in Call Automation with its numbers, agents, rules and supervision indicators.
- Target outcome
- Give the manager a shared view of activity and enable agents to work within one consistent framework.
USE 02
Call center provider · Multiple clients
Manage several campaigns or clients without mixing flows
- The need
- Files, scripts, teams and results for multiple clients must remain separate while being supervised in one place.
- The setup
- Each client has organized campaigns, numbers, scripts, agents and indicators.
- Target outcome
- Track each activity separately while retaining centralized call center supervision.
USE 03
Distributed team · Several offices or remote work
Supervise a remote team in real time
- The need
- Advisers work from different locations and the supervisor lacks visibility into their activity.
- The setup
- Agents connect to Call Automation from their workstation. The manager follows statuses, listens to authorized calls and monitors performance in real time.
- Target outcome
- Manage a distributed team with the same indicators and control as a single call center floor.
Illustrative use cases. Outcomes depend on each organization, configuration and operating conditions and are not guaranteed.
BUILT FOR REAL OPERATIONS
Designed for call centers that want to stay in control.
Call Automation adapts to your organization: in-house team, outsourced center, short-term campaign or multi-campaign setup.
- Campaign configuration included
- Supervision and reporting in one interface
- Telecom optimized for outbound calls
- Number rotation with 01, 02, 03, 04, 05, 09 and NPV options
- Contract terms confirmed before activation
PRICING
Call Automation with telecom
Monthly prices per license, with the telecom destination shown in each plan.
France landlines
€50/ license / month
Telecom included to landline numbers in France.
Request a quoteFrance landlines + mobiles
€90/ license / month
Telecom included to landline and mobile numbers in France.
Request a quoteCanada
€120/ license / month
Telecom included to landline and mobile numbers in Canada.
Request a quoteFrance + Belgium
€145/ license / month
Telecom included to landline and mobile numbers in both countries.
Request a quoteFrance + Belgium + Canada
€195/ license / month
Telecom included to all three destinations.
Request a quote- Latest version of Call Automation
- Dedicated number
- Number rotation and French 01, 02, 03, 04, 05, 09 or NPV numbers subject to availability
- Supervision interface
- Campaign configuration included
- Term, upgrades and cancellation detailed in the proposal
- Prices exclude any applicable taxes; tax treatment is confirmed in the proposal
BILLING DEFINITIONS
These definitions provide a clear commercial basis. The written proposal confirms the exact scope, thresholds and any project-specific costs before activation.
- Call Automation license
- The monthly price applies per agent access. License count, usage mode and any supervisor access are confirmed according to your team’s organization.
- Telecom included
- Inclusion applies only to the destinations listed in the selected plan. Authorized volumes, concurrent calls, excluded numbers and fair-use rules are detailed in the proposal.
- Number rotation and number pool
- The available number count, French 01, 02, 03, 04, 05, 09 or NPV ranges, rotation frequency, eligibility and any pool costs are confirmed in the proposal. The plan’s dedicated number does not constitute an unlimited pool.
- Configuration and support
- Initial campaign configuration is included. Development work, complex imports, integrations and specific support levels are quoted separately when required.
FREQUENTLY ASKED QUESTIONS
What you need to know about Call Automation.
The essential answers before requesting a demo or tailored quote.
Who is Call Automation for?
Call Automation is designed for call centers, telemarketing teams and customer service departments that need to manage several agents, campaigns and numbers in one interface.
Is campaign configuration included?
Yes. Vicitelecom technicians assist with the initial campaign configuration and launch.
What does the monthly price include?
The price is shown per license and per month. It includes Call Automation, a dedicated number, the supervision interface, configuration and telecom for the selected destination.
Can the presented number change automatically between calls?
Yes. Number rotation can be configured for each campaign. French 01, 02, 03, 04, 05, 09 and NPV numbers may be offered subject to availability, eligibility and the applicable rules.
Is there a commitment?
The term, upgrade arrangements and cancellation conditions are detailed in the commercial proposal before activation.
LET’S TALK ABOUT YOUR CALLS
Get a tailored recommendation and quote.
Tell us about your business, call volumes and organization. Our team will recommend the right mix of AI, Call Automation, cloud telephony and SIP Trunk.
- A 15-minute discovery call
- A solution sized to your agents and call volumes
- A detailed proposal with terms confirmed before activation